Now Hiring - Customer Service Associate in Easton, PA

About us

We are professional, agile, innovative and our goal is to Improve the lives of our employees.

Our work environment includes:

• Modern office setting
• Food provided

HindlePower is searching for a Customer Service/Data Entry Representative to work in our Easton office. The hours are 8 AM to 5 PM with an hour lunch break. We are searching for a dedicated individual to perform the following duties, which include but are not limited to: entering daily purchase orders received from our customers, following up on those orders with the customer, verifying stock availability and estimated delivery times, sending confirmations to customers with any delays or pricing discrepancies via phone, email or fax.

The employee is highly organized, detail-oriented, and self-motivated and demonstrates a demonstrated ability to respond effectively to changing workloads and priorities. This employee can communicate well and manage multiple assignments and people simultaneously.

Requirements

· Strong analytical skills and attention to detail.

· Excellent written and verbal communication skills.

· Ability to quickly learn organizational structure and the objectives of the team.

· Passion and enthusiasm for HindlePower’s vision of excellent quality and integrity.

· They have strong organizational and communication skills, team-orientated philosophy, and problem-solving skills.

· High levels of integrity.

· Punctual and Reliable

· Maintain professional relationships with customers.

· Professional appearance.

· Answer incoming telephone calls and answer customers' questions.

· Ability to provide great customer service and possess excellent phone skills.

· Learn a diverse product line.

· High School Diploma or GED.

· 2-Year Associates Degree Preferred.

· 2 Years' experience as a data entry/receptionist.

Duties:

• Answer incoming customer inquiries.
• Record customer information within our customer service database.
• Engage with customers in a friendly and professional manner while actively listening to their concerns.
• Input sales orders.
• Proficiency with MS Office Suite (MS Outlook, MS Word, MS Excel), Windows 10 desktop systems, and various web applications.
• Detail-oriented
• Interact with co-workers positively and professionally.

What we do: HindlePower has been designing and manufacturing industrial (non-commercial) battery chargers and dc power systems for the utility industry for over 35 years. Our staff and products serve the power generation and distribution market, switchgear OEMs, power substations, the oil & gas industry, and various transportation maintenance facilities. We were founded in 2000 and have enjoyed steady organic growth. We don't directly focus on growing our top line but on the components and company attributes that satisfy our employees. A recipient of 'Top Workplaces to Work' in the Lehigh Valley, we believe when you take care of your people, they'll take care of your customers, and everyone wins. We're a company focused on moving ahead, making constant small changes that help us continually innovate how we do business.

What's In It for you: Our appealing work environment includes highly competent co-workers, competitive pay, engaging work, total health, vision, and dental benefits, 401k with employer match, a gain-sharing program, and a full-service cafeteria that serves free lunch. We are a flat organization, or as some say, ' see and do.' If you like working in an environment with a limited hierarchy, you'll enjoy working with us. We're the opposite of corporate culture yet provide many of the same benefits. HindlePower is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We prefer our employees to be on-site but offer remote work as needed. HindlePower will provide reasonable accommodation to all applicants and employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Easton, PA 18042: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location